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In the event of the Customer declaring a physical defect within two (2) years from the date of release of the Goods, the Customer is entitled to submit a Complaint in order to exercise his rights under the warranty for physical defects of the Goods.
A complaint may be filed by the Customer:
一 in electronic form, via the teleinformation form published below as a Complaint form;
一 via e-mail email@example.com
Information: in case of visible damage of the package during delivery, please report the complaint together with the employee of the carrier immediately.
Full information about the deadlines and conditions of the complaint process can be found in Terms and conditions
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us Trena Sp. z o.o., Office 19711, Courier Point, 13 Freeland Park, Wareham Road Poole, Dorset - BH16 6FH (UK), firstname.lastname@example.org, tel. 0203 129 07 43 of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).
You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
Full information on the dates and conditions of the withdrawal process can be found in Terms and conditions
If you have received the wrong product, please contact us via the form "Failure to meet the agreed dates". We ask you to send us the product and we will replace it, if available.
If you have received an incomplete order, please contact us via the form "Non-compliance with the agreed dates". If the missing product is available, we will send it to you.
If the product received is damaged, please contact us using the "report damaged package" form. If the complaint is considered positive, the product will be replaced by a new one.
Contact the Complaints Department, which is available from Monday to Friday from 8am to 4pm, write an e-mail to: email@example.com or call us Tel 02031290743. We will gladly answer your questions.
In exceptional cases, such as in the Christmas period, it may happen that the delivery takes longer than it is defined. If you have any questions, please contact our complaints department by e-mail: firstname.lastname@example.org or by phone: 02031290743, we answer all your questions from Monday to Friday from 8am to 4pm.
The money will be returned to your account within 14 days from receiving the form and the returned merchandise.
If the shipment cannot be located, please contact our complaints department, E-Mail: email@example.com Tel .: 02031290743. We are happy to answer your questions and help you from Monday to Friday from 10am to 4pm.